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Electric scooters uk covid-19

Electric Scooters UK COVID-19 coronavirus response

Will Electric Scooters UK remain open during COVID-19 national lockdown?

Electric Scooters UK COVID-19 coronavirus response (9am Tuesday 24th March 2020):

  • The servicing centre is temporarily closed but our website, electricscootersuk.com, will remain open for business online
  • We’re monitoring the impact of the COVID-19 coronavirus very closely
  • We’re following announcements from the Government and the World Health Organisation.
  • We will be keeping this page live and updated on a regular basis, adding relevant information as and when we have any updates.

Following the announcement on 23rd March, we have taken the decision to temporarily close our Servicing Centre and suspend all collections from ESUK HQ in Basildon, from 9am Tuesday 24th March.

Our website, electricscootersuk.com, will remain open for business online with deliveries continuing via Royal Mail and TNT (please see statements from them regarding delivery times below).

Due to the current uncertainty surrounding the recent outbreak of COVID-19, we want to reassure customers that we are taking all necessary steps to follow the guidance given by the Government and the World Health Organisation.

The Electric Scooters UK COVID-19 response is clear. In recent weeks we have recalled all stock from our warehouses and can reassure customers that all stock is shipped from one location, our Basildon, Essex HQ. Also, in the last few weeks no stock has been imported from overseas.

ESUK’s priority is making sure that we are operating in a way which protects the health and wellbeing of our customers, colleagues and business partners.                                                                                                        
We have a small team and work to strict health & safety guidelines and we are continually working with our delivery partners to make sure that we are operating in the safest way possible.

All ESUK accessories are sent via Royal Mail…

A statement from Royal Mail:
Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes. We continue to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. 

[Royal Mail] will continue providing the best delivery service for you and protect the health of our people, and our customers. [RM] have provided guidance to our people to help prevent the spread of any infection. [Royal Mail] are doing so in line with preventative guidance from Public Health Authority. [RM] have also made a series of adjustments to our parcel handling procedures. We are keeping our ways of working under continuous review. 

[Royal Mail] thank you for your patience. We are working hard to deliver the UK’s mail in unprecedented times. 

International delivery
We are working with our airline and postal/courier partners across the globe to maintain services.
Royal Mail’s international services to the USA remain operational. We continue to accept and process mail.

– Royal Mail

All ESUK scooters are sent via TNT…

A statement from TNT:
The impact of COVID-19 is causing local, state, and national governments in Europe and around the world to issue work and travel restrictions on a daily basis, which are impacting the ability of all FedEx group companies to meet our high standards of service. TNT will continue operating as such restrictions and regulations allow, but we may not be able to meet the published delivery times for some of our products, due to events beyond our control. We are grateful to our customers for their patience and support during this time, and our teams are doing everything they can to ensure we continue to deliver for you all in these challenging times.



But bike shops remain open, why can’t you?

That is true, bike shops will be allowed to remain open in the UK after prime minister Boris Johnson announced that all “non-essential” shops must now shut due to the spread of COVID-19.

We are trying to do our best in these unprecedented times and are available on the phone if any customers have any servicing needs. However, according to the prime minister you should only go outside for food, health reasons or work (where this absolutely cannot be done from home).

In an announcement made on Monday 23rd March, Johnson said the public will only be allowed to leave their home for the following purposes:

– shopping for basic necessities, as infrequently as possible
– one form of exercise a day – for example, a run, walk, or cycle – alone or with members of your household
– any medical need, to provide care or to help a vulnerable person
– travelling to and from work, but only where this is absolutely necessary and cannot be done from home

Bicycle shops are however excluded from the list of retail businesses that must close, alongside supermarkets and other food shops, health shops, pharmacies, petrol stations, home and hardware shops, laundrettes and dry cleaners, garages, car rentals, pet shops, corner shops, newsagents, post offices and banks.

The restrictions will be kept under “constant review”, said Johnson, and will be looked at again in three weeks.

Didn’t I read that scooters were soon going to be made legal?

Yes, ministers were in consultation about passing laws to make scooters road legal, according to reports.

Warning: It is illegal to ride electric scooters on public roads, pavements, or cycle paths. They are intended only for use on private land with the owner’s permission.

  • Only go outside for food, health reasons or work (where this absolutely cannot be done from home)
  • Stay 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home

ESUK thank you for your patience.

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